Shipping / Returns
We offer free shipping within the Contiguous US (lower 48) on all orders with a minimum subtotal of $49.00 or more. Most packages are sent via the US Postal service. Larger are typically sent via FedEx or UPS ground, but may also be sent by the USPS.
We make every attempt to ship orders within the expected ship date of the product. Please note orders are not typically shipped on the weekend. The order may be processed on the weekend, but not picked up until Monday.
An E-mail notification with tracking is automatically sent to the customer when the package is picked up by the carrier.
International orders and orders with a different shipping address require extra verification. Therefore, these orders may NOT be released for shipping until they have been approved. International shipping charges DO NOT include customs charges and/or Duty. Duties, if applicable, are the responsibility of the purchaser and cannot be pre-determined by Josh’s Apparel. International customers with this concern, should contact their customs office to determine if Duty will be charged and due upon delivery prior to completing their order.
Orders that are shipped with incorrect addresses may be recalled, however, we cannot guarantee this service. UPS and Fed Ex charges a fee for a recall and/or an address correction. The customer is responsible for this fee. Shipping charges on orders with invalid addresses that are returned cannot be refunded nor applied to re-send a package. Customers will be responsible for secondary shipping charges when a package is re-sent.
We do our very best to ensure 100% customer satisfaction. We ask you the customer to please carefully review any design artwork we create for you (A second set of eyes never hurts!). We are not responsible for errors on the artwork after the artwork is approved for production (Please pay special attention to spelling of names). Once the artwork is approved the order is pre-paid prior to our production. These garments are one of a kind items that are of little or no value to anyone other than the client requesting their creation. Once the garment is printed, there are no refunds. Any invoicing errors are the responsibility of the customer. Any defects in sewing or materials should be brought to our attention immediately. All claims must be submitted within 14 days of delivery – clearly noting what the defect is in workmanship (please provide photos and descriptions of any flaw). If a defect is determined to exist we will correct or begin to correct that defect within 30 days with the goal of complete satisfaction. There are no claims on merchandise after 14 days of delivery. Josh’s Apparel is not responsible for variations in coloration, image sizing, name spelling, or quality of any artwork that is provided and not produced by our highly skilled art team. If there is a defect or error on our part you can submit a return/exchange in your account under orders. Optionally if you do not have an account on our website, you can do so by using our Return & Exchanges request form.
Josh’s Apparel is also not responsible for any variations that may occur in the print process – this includes image sizing adjustments (all images are re-sized depending on size of garment), and coloration (every combination of colors can print differently on a specific material or with shading and backgrounds used in the design). We do everything we can to keep colors exactly as imaged – but we are not responsible for any color variation. Due to the custom nature of these creations we do not offer any refunds on any garments we produce. Josh’s Apparel is not responsible for any acts committed while wearing our creations and we and not responsible for any injuries that may occur while you are wearing our garments. We strongly urge you avoid direct contact with any flame or heat source as these are polyester garments.